Support

The fastest way to reach us is email: hello@memorycapsule.app. A real person reads every message, and we aim to respond within one business day.

Common questions

How do I share a capsule with family?

Open the capsule, tap the members icon, and invite by email or link. Collaborators can add their own photos and commentary; everything stays organized by who added it.

What is a Guided Memory?

A narrated tour of your photos, in your voice. Select photos, hit record, and talk — the order you tap them and the spotlights you drag are captured with your narration and replay on any device.

Where did a deleted photo go?

Deleted items move to Recently Deleted (Library → trash icon) and stay restorable for 30 days before being permanently removed. You can also delete them forever immediately from there.

How do face tags work?

Faces are detected on your device. Tag a person once and Memory Capsule suggests them in other photos; suggestions on someone else’s photo only apply when the owner accepts. You can remove a person — and their face data — at any time in the app.

How do I report content or block someone?

Every shared item has a report option, and people can be blocked from their profile. Reports are reviewed within 24 hours, and content that violates our Terms of Service is removed.

How do I delete my account?

In the app: Settings → Account → Delete account. This removes your content and personal information as described in the Privacy Policy. If anything blocks you, email us and we’ll take care of it.